Relentlessly Driven to Improve Lives

We’re driven to succeed. At Flexsys, every one of us is driven to excel, but behind that determination is a culture of cooperation, exceptional service, and a focus on customers. We’ve worked hard to build an open, diverse and stimulating environment and it shows in our relationships with our customers, and within our team. Our staff cares about the work they do and the people they work with. We have a growth mindset. We’re authentic and confident, open and enthusiastic, and continually driven to improve the lives of our customers and one another.

If you’re interested in joining a team that’s as driven to be successful as it is to be supportive, with many opportunities for growth as well as superior benefits and compensation, please view our regional job openings below.

Asia Pacific, North America & Latin America

See our open positions by following this link: view all job opportunities.

EMEA

If you are interested in applying to any of the open positions listed below, please send your resume and cover letter to Personal.Nienburg@Flexsys.com.

Job Type:

Full-time

Description:

Flexsys is a global supplier of rubber chemicals and solutions including insoluble sulfur, anti-degradants, and stabilizers.  The company’s focus is on delivering better solutions for manufacturers of tires and other rubber products that enhance product performance, optimize production efficiency, and ensure supply chain success.  As the largest manufacturer of tire-industry additives in the world, and a newly independent entity, Flexsys brings a track record of innovation, quality, specialized expertise, a highly collaborative approach, and a commitment to growth – working together with our customers as a valuable partner, helping to meet their critical objectives.

The Flexsys Technology Division is searching for a Technical Customer Success Representative to join our Technology team in Europe.  We will consider candidates working remotely, with proximity to our office in Rotterdam considered a plus.  The Technical Customer Success Representative will spend a majority of their time supporting the implementation and execution of processes which impact the customer experience. This key role has a direct impact Flexsys’ business results.

Job Responsibilities:

  • Interact with Flexsys account managers, sales representatives, quality personnel, applications development scientists, supply chain managers, manufacturing teams and other internal stakeholders to provide world-class customer experience
  • Support customer complaint resolution by being the interface between customer and internal expert teams, support customer plant audits, assist with customer product specification development and review, support product stewardship, field queries of a technical nature regarding current products and packaging, coordinate product sampling and new product introduction
  • Manage the technical specifications, product & source approvals including Production Parts Approval Process (PPAP) with the allocated customers, and source changes where appropriate.
  • Coordinate with a cross functional team the safe launch of new products, new customer, or source change to ensure defect-free, on-time delivery of products and services during and after the initial sales period.
  • Along with Global Quality, develop relationships within the customers’ quality organization to better understand customer needs/systems and how Flexsys can satisfy them
  • Conduct regular customer visits to track and report back their needs and support account and product strategies
  • Recommend and support implementation of improvements to internal processes to provide an error free and positive customer experience.

Requirements:

Education:

  • Bachelor’s Degree in engineering or science

Experience/Skills:

  • Minimum of 10 years’ industrial experience in customer service, quality assurance, and/or tire/Tier 1 automotive industry
  • Familiarity with ISO 9001, VDA 6.4 and IATF 16949 is a plus
  • Excellent written and oral communication skills in English. Second Languages: Fluency or conversational skills in European languages such as Italian, Spanish, Portuguese, German, Russian, and/or French is highly desirable
  • Ability to use these skills to develop working relationships with internal and external customers
  • Culturally aware and comfortable with international travel

Other Details:

  • 20-30% Travel is required for this position
  • The candidate would ideally be based out of the Rotterdam office, but other locations would be considered
  • Reports into the EU and Americas Application Development and Technical Service Group Leader